Delivery information

Our current turnaround time is 1-2 weeks. We kindly ask you refrain from chasing orders still in turnaround time and allow the full time for dispatch. This helps us to make and dispatch your orders as quickly as possible. Orders are dispatched the same day they are completed, at which point you will receive a dispatch email/text notification. 

Turnaround time refers to the time it will take us to make your order, please remember shipping time is separate and will depend on the shipping option you select at checkout and your delivery destination.

Please allow the full turnaround time for dispatch - how long your order will take to make depends on many factors, including when in our firing schedule your order was placed. If your order includes reference photos, please expect it to take the whole turnaround time.  Please check the complete turnaround time + shipping time is suitable for when your item is required. Orders are sent straight to our studio once placed so can no longer be amended or cancelled once received. 

Our standard shipping starts at just 99p, your order will be sent by Royal Mail 2nd class post. Once dispatched, your order will be delivered by Royal Mail in around 3-5 working days.
Please allow extra time around bank holidays and busy periods. Remember to check your email address/phone number is correct when ordering to receive updates on your order.

If you would like to track your order, tracked shipping is available to select at checkout. This is £3.95 with Royal Mail/EVRI and available to choose at checkout. This is our recommended shipping option. You will receive a tracking number in your dispatch email. Your order will be delivered in around 2-3 working days.

 INTERNATIONAL shipping 

We have resumed our international shipping to the US, Canada, Australia, New Zealand and Europe. Orders placed with international shipping will be delivered in around 6-7 business days (Monday-Friday, excluding weekends and bank holidays). 

Please note that international orders may be subjected to Customs Taxes and all customers are liable for any charges incurred at customs.