FAQ

How do I order a personalised heart?

We have one product listing for our personalised hearts, which can be ordered in any breed and colour. Please complete the three boxes for name, breed and coat colour. You also have the option to upload reference photos, we do recommend reference photos are provided for mixed breeds and unusual coat colourings.

My dog is a mixed breed/unusual colour, can I order a personalised heart?

Yes. If your dog is of unusual colouring or mixed breed we strongly recommend providing a reference photo. We will create your heart to the most possible likeness. 

Can you make a custom breed 'All you need is love' heart?

We are currently in the process of adding a personalised option to out 'All you need is love' hearts, this will be available soon!

How long do orders take to make and dispatch?

Our current turnaround time for most items is 1-2 weeks(Please see the product description for personalised items as turnaround time for these may vary and will be updated regularly). Please remember our items are handmade to order ceramics, this is a long complex process which cannot be rushed!

When will my order be delivered?

We have two delivery options at checkout. Our standard shipping starts at 99p, your order will be delivered by Royal Mail(2nd Class) in around 3-5 working days(please remember this does not include Sundays and bank holidays). Tracked shipping is available with Royal Mail/EVRI, please select this option at checkout if you would like to track your order, as this is not included in our standard shipping option.

International shipping - around 6-7 Business days. Please allow additional time in case of any delays at customs.

Do you take rush orders?

We don’t take rush orders at this time. If your order is required in advance of the stated turnaround time, please contact us prior to purchasing, and we will do what we can to help. All orders are strictly subject to our current turnaround times, expedited production is by no means guaranteed. 

I haven't received a confirmation email, can you help?

Please remember to check your email address or phone number is correct when ordering to receive updates on your order. We also recommend creating an account at checkout so you can view your orders progress. Please also bear in mind that if you place your order with a phone number, you will not receive a confirmation email. 

Where are you based?

We are based in North Northumberland, England. 

Do you ship internationally?

We currently ship to the US, Canada, Australia, New Zealand and Europe.

Do you supply trade/wholesale orders?

We are currently closed for trade applications. Please email us at hello@daveanddandelion.co.uk to be added to our waitlist. 

Other important information

Handmade products - Please remember that as all of our hearts are handmade from scratch, slight variations are possible. Colours/markings may vary slightly to the image shown on our website. Slight imperfections are possible due to the handmade nature of our products.