FAQ

How do I order a personalised heart?

We have one product listing for our personalised hearts, which can be ordered in any breed and colour. Add a personalised heart to your cart, where you will find a box to add a note. Please include the name, breed and colour of your dog.

My dog is a mixed breed/unusual colour, can I order a personalised heart?

Yes. If your dog is of unusual colouring or mixed breed, you can send us a photo via email daveanddandelion@gmail.com, or instagram, and we will create your heart to the most possible likeness. 

Can you make a custom breed 'All you need is love' heart?

If we don't stock your breed, please drop us an email or message us on instagram, an we will add it to our list. We can also notify you when they are available.

How long do orders take to make and dispatch?

We aim to make and dispatch our standard hearts in around 1-2 weeks. This may be longer in busy periods as every heart is handmade from scratch. For personalised hearts, please allow around 2-3 weeks. This varies depending on the complexity of your order. Common breeds that we have made before may be quicker, whereas mixed breeds or rarer breeds need to be individually designed.

When will my order be delivered?

We have two delivery options at checkout. Our standard shipping starts at 99p, your order will be delivered by Royal Mail in around 3-5 working days(please remember this does not include weekends and bank holidays). Delays may be possible due to the current situation.  Tracked shipping is available with Royal Mail, please select this option at checkout if you would like to track your order, as this is not included in our standard shipping option.

I haven't received a confirmation email, can you help?

Please remember to check your email address or phone number is correct when ordering to receive updates on your order. We also recommend creating an account at checkout so you can view your orders progress. Please also bear in mind that if you place your order with a phone number, you will not receive a confirmation email. 

Where are you based?

We are based in North Northumberland, England. 

Do you ship internationally?

We currently do offer international shipping, please see our Postage page for more information.

Do you supply trade/wholesale orders?

We do, please email us at daveanddandelion@gmail.com for more information and a trade application.

 

Other important information

Handmade products - Please remember that as all of our hearts are handmade from scratch, slight variations are possible. Colours/markings may vary slightly to the image shown on our website. Slight imperfections are possible due to the handmade nature of our products.