FAQ

How do I order a personalised heart?

We have one product listing for our personalised hearts, which can be ordered in any breed and colour. Add a personalised heart to your cart, where you will find a box to add a note. Please include the name, breed and colour of your dog.

My dog is a mixed breed/unusual colour, can I order a personalised heart?

Yes. If your dog is of unusual colouring or mixed breed, you can send us a photo via email daveanddandelion@gmail.com, or instagram, and we will create your heart to the most possible likeness. 

I am ordering a gift and need it sooner than your make/dispatch times, can you help?

Please contact us and we will do our best to make and dispatch your order in the time it is required. But please remember, as all of our orders are handmade from porcelain we are still limited in how quickly we can produce your item.

Can you make a custom colour 'All you need is love' heart?

If we already stock your breed in our 'All you need is love' hearts, and you would like a different colour. Please let us know in the notes box at checkout and we can make your heart to order. Please allow an extra week for your heart to be made if you request a different colour. 

Can you make a custom breed 'All you need is love' heart?

If we don't stock your breed, please drop us an email or message us on instagram, an we will add it to our list. We can also notify you when they are available.

How long do orders take to make and dispatch?

We aim to make and dispatch our standard hearts in around 3-10 working days. This may be longer in busy periods as every heart is handmade from scratch. For personalised hearts, please allow around 1-3 weeks. This varies depending on the complexity of your order. Common breeds that we have made before may be quicker, whereas mixed breeds or rarer breeds need to be individually designed, so please allow up to 3 weeks for your order to be made. 

When will my order be delivered?

We have two delivery options at checkout. Our standard shipping starts at 99p, your order will be delivered by Royal Mail in around 3-5 working days(please remember this does not include weekends and bank holidays). Tracked shipping is available with Hermes, please select this option at checkout if you would like to track your order, as this is not included in our standard shipping option.

I haven't received a confirmation email, can you help?

Please remember to check your email address or phone number is correct when ordering to receive updates on your order. We also recommend creating an account at checkout so you can view your orders progress. If you need further assistance, please contact us and we will be happy to help.

Where are you based?

We are based in North Northumberland, England. Our studio is not open to the public, but you can shop our range of standard hearts at our local stockist, Pots & Paws, Rothbury. 

Do you ship internationally?

We currently do offer international shipping, please see our Postage page for more information.

Do you supply trade/wholesale orders?

Due to high demand, we are not currently accepting new trade stockists. To be added to our waiting list please email us at daveanddandelion@gmail.com for more information and a trade application.

 

Other important information

Gifts - please let us know if you are ordering a gift and we will gift wrap your order and exclude any pricing information when packaging your order.

Handmade products - Please remember that as all of our hearts are handmade from scratch, slight variations are possible. Colours/markings may vary slightly to the image shown on our website. Slight imperfections are possible due to the handmade nature of our products.